FAQS

Below FAQ are some common concerns of our clients before purchasing the product.
If you have other questions, please just send it to support@evooor.com.

You can track your order here via Tracking Number: https://www.evooor.com/pages/track-order

You will receive a tracking number for your order after processing (2 business days) via email, if this email has not arrived please check your Spam folder.

Or you can log in our website with your email and track your order status in "My orders" if you placed the order under your registered account.If you still can’t get your order information, please contact our customer service at support@evooor.com

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If you would like to modify or cancel your order, please email us at support@evooor.com immediately after you have purchased your product. We will email you within 24 hours to confirm your changes and any further instructions. Once we have shipped your order, you cannot cancel or modify your order. Customized orders must be cancelled within 24 hours. Orders with Express Shipping cannot be cancelled.

You may refer to following steps to go to pay for your order.

1. Login to your account and click "My Orders".

2.Find the unpaid order, click "Proceed to pay" to go to the Checkout Page.

If you placed your order but didn’t get an email confirmation that the order was placed, don't worry! You may still have an order, you'll just want to try the following to double check. Check your spam folder. Our email confirmations can sometimes end up in there. Check your bank account to make sure that there is a transaction from Evooor. If you still can't find any confirmation that your order was placed, definitely Contact Us with your full name, email, phone number, and the address you gave at checkout so we can try to locate it.

Our entire site is secure by way of 128-bit SSL (Secure Socket Layer) encryption, which is the Industry Standard for safe online shopping. The small 'padlock icon' to the left of the URL bar at the top of the page confirms the security of our site. In addition, your personal data is totally protected and we never store credit card details.

We accept Visa, MasterCard, Amex and PayPal.

We ship our packages worldwide. Shipping times varies based on where you are located.