

자주 묻는 질문
Q1: 스크래치 수리의 원리는 무엇인가요?
A1: 연마제가 산화 성분을 통해 스크래치가 있는 표면을 갈아내어 돌출된 결함을 제거합니다. 오목한 부분을 채우고 스크래치의 경사를 줄여 거울 효과를 만들어 수리 역할을 수행합니다.
Q2: 어떤 스크래치를 연마제로 수리할 수 있나요?
A2: 표면 스크래치: 손톱 스크래치, 머리카락 선, 래커 산화 스크래치 및 프라이머에 손상이 없는 가짜 스크래치.
Q3: 어떤 종류의 스크래치는 수리할 수 없나요?
A3: 프라이머를 손상시키는 스크래치는 수리할 수 없습니다. 스크래치에 물 분무 테스트를 수행하는 것이 좋습니다. 스크래치가 변하지 않으면 프라이머를 수리할 수 없습니다.
Q4: 시공 팁은 무엇인가요?
A4: 스폰지나 수건을 사용하여 스크래치에 맞추고 3-5분 동안 스크래치에 문지릅니다. 문지른 후 뚜렷한 효과가 없으면 강도를 높이기 위해 3-4번 반복하고 약 10-20분 동안 인내심을 가지고 갈아주세요.
Shipping time depends on the product.
Free shipping on all orders $59+ worldwide!
For all orders under $59, the shipping fee is $7.99.
| Product Type | Handling Time | Shipping time |
| Fast Shipping Products | 0-1 calendar days | 3-6 calendar days |
| Standard Products | 1-2 calendar days | 6-12 calendar days |
| Customized Products | 3-5 calendar days | 6-12 calendar days |
We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues. We have many cooperative express companies, such as DHL, FedEx, UPS, and USPS. We will choose the most suitable mode of transportation for you according to your country.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@evooor.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@evooor.com.
Damages and issues
Please inspect your order upon reception and contact us within 7 days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. (Photos of defective or damaged products are required.)
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Return Fee
Customers are not required to pay for return shipping if a product is returned because it is "broken, missing, or wrong." If the product is returned due to "bought wrong, I don't want it anymore", the customer shall bear the return shipping cost, and the actual shipping cost will be deducted from the refund. In either case, there is no restocking fee for returns.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@evooor.com.